RIGHT OF WITHDRAWAL
Within 14 calendar days you have the right to withdraw from the remote contract at no charge other than the direct cost of returning the goods. We emphasize that the date of shipment of the returned product is considered the one indicated by the courier on the receipt, for the control of the deadline. In case the shipping cost is different e.g. due to large volume or shipment abroad, the customer is charged with this cost, as well as the cost of return.
In any case and after you have previously contacted our customer service department and notified us of your decision to withdraw from the contract, the returned products must be in the condition exactly as received by you. This means:
a) Not to be damaged and their packaging to be the ones that normally accompany the product
b) To be in excellent condition with their factory packaging (box or jelly)
c) To be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
If the above conditions are met, then you are free to send the product back to us, after you have first contacted either by phone with our customer service or via email at firstname.lastname@example.org with the following content: “To [………]: · I hereby declare () that I withdraw / withdraw () from my / our contract () for the sale of the following goods () / for the provision of the following service (); Ordered on () / Received on (*) · Name of consumer (s) · Address of consumer (s) · Signature of consumer (s) (only if this form is notified to paper) · Date “.
We then, after receiving the product in its original condition and checking it, will refund the money you paid for the purchase of the product. Otherwise we reserve the right not to accept the return.
Exceptions to the right of withdrawal
The right of withdrawal provided above for the distance and off-premises contracts does not apply in the following cases:
(a) service contracts after the full provision of the service, if the execution started with the prior explicit consent of the consumer, and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier;
(b) the supply of goods or services the price of which depends on money market fluctuations which cannot be controlled by the supplier and which may occur within the withdrawal period;
(c) the supply of goods manufactured to the specifications of the consumer or clearly personalized;
(d) the supply of goods which may be damaged or expire soon;
(e) the supply of sealed or unsealed goods which are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery;
(f) the supply of goods which, after delivery, by reason of their nature, are inextricably mixed with other elements;
(g) contracts in which the consumer has requested the specific visit from the trader for the purpose of carrying out emergency repairs or performing maintenance work. If, in the event of such a visit, the trader provides services in addition to those specifically requested by the consumer (eg repair or maintenance) ,the right of withdrawal applies to such additional services or goods. Similarly, if during the visit the trader provides goods other than the spare parts that were obligatorily used during the maintenance work or during the repairs, the right of withdrawal applies to the goods in question.
NOTE: In case of repeated returns withdrawals from the contract or in case www.epiplakatsouras.gr at its absolute discretion, considers that the customer abuses the right of withdrawal or acts in bad faith reserves the right to refuse the return of the product even if the above terms and conditions are met.
PRODUCT RETURNS IN CASE OF OUR FAULT
In the following cases, in which the sole fault of www.epiplakatsouras.gr is proven: In any case of sale of a wrong product, ie in case of delivery of an item other than the one ordered or in a quantity greater than the one ordered, in each case of sending a bad product or defective quality, in any case where the product upon delivery has packaging so damaged (completely or for the most part) that it affects / affects its use and in cases where there was a problem – defect in the product with proven fault of www. epiplakatsouras.gr. In the above cases, the customer after receiving the product, must return it within (14) fourteen calendar days from the day of receipt.
In any case, the products must be returned in the condition received by the customer, complete, without damage and in their packaging, accompanied by all documents and original purchase documents. In case the return does not take place within the above period or does not meet any of the requirements, www.epiplakatsouras.gr may not accept any return and replacement.
If the conditions are met and the return of the product is accepted, the consumer is entitled to replace it with another product of equal value or in case of unavailability with another new product of similar quality and price and not the refund. In this case the return of the product will be done with the shipping company that cooperates with the company and the customer is not charged for the shipping provided that the return of the product will be done within the above deadline of 14 days from the date of receipt.
ATTENTION: In order to determine if the product is defective you should send us by e-mail to email@example.com photos of the product, showing the problem in as much detail as possible, in order to be checked by the competent department of our company. If you send us the product without following the above procedure, you will be fully charged all the costs of transporting the product in addition to those that arise, as well as our company reserves the right to refuse to receive it. The terms of return remain the same as those mentioned above.
RETURN OF DEFECTIVE PRODUCTS
All our products are covered by at least a 2-year warranty. Therefore, within these two years you have the right, in case you consider that a product is defective or does not correspond to the advertised appearance or function, to send the product to us and then to undertake the process of verifying or not what you say. In case the product proves to be defective due to construction, then you can request repair of the product or replacement of the product or reduction of the price or cancellation of the contract and full refund of the amount you paid. In case the product does not prove to be defective, then it is simply returned to you. Also, in case you send us a defective product in the store, then you pay the shipping costs yourself. If the product proves to be defective, then we will refund the shipping costs to you.
DENIAL OF RECEIPT OF PRODUCT
If you complete your order, it is sent to you and you refuse to receive it (through no fault of ours), you will be charged with the shipping costs of shipping and return. In this case and if you wish to re-register an order in our store you will have to pay by bank deposit the entire amount of the new order including shipping that will have arisen from the above debt and you will not have the right to choose cash on delivery again. In case the shipping cost is different e.g. due to large volume or shipment abroad, the customer is charged with this cost, as well as the cost of return.
It is possible to cancel your order in the following cases:
Before sending the product: The cancellation is possible by sending an e-mail to the email address firstname.lastname@example.org or by phone to our customer service department at 2651 029595.
In case of cancellation after the shipment of your order, you will be charged with the shipping costs of the shipment to you as well as the shipping costs to the store as they arose depending on your order.
Remarks: www.epiplakatsouras.gr reserves the right at any time to cancel or modify its return policy, posting the relevant new terms and conditions on its website.